Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Instructions on withdrawal

You have the right to withdraw from this contract within one month without giving any reason.

The withdrawal period is one month from the day

• on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods, where you ordered one or more goods as part of a single order and these are delivered together,
• on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods, where you ordered several goods as part of a single order and these are delivered separately, or
• on which you or a third party designated by you, other than the carrier, took or has taken possession of the last partial shipment or the last item, where you ordered goods delivered in several partial shipments or pieces.

To exercise your right of withdrawal, contact us:

RETURN ADDRESS:
Viking Logistics GmbH / Timber&John
Krugbäckerstraße 15
D-56424 Mogendorf

Registered office:

Email: info@timber-john.com

You must inform us of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, although this is not mandatory.

You may also complete and submit the model withdrawal form or another unequivocal statement electronically on our website www.timber-john.com. If you use this option, we will immediately send you (e.g. by email) confirmation of receipt of the withdrawal.

To meet the revocation period, it is sufficient for you to send the notification concerning the exercise of the right of revocation before the revocation period has expired.

Consequences of revocation

If you revoke the contract, we shall reimburse you for all payments we have received from you without undue delay and in any event no later than fourteen days from the day on which the notification of your revocation of the contract was received by us. For this reimbursement, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is the earlier.

You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

We cover the shipping costs within Germany for defective goods and deliveries. Please contact us so that we can send you a return label. Subsequent costs will not be covered.

We do not cover any potential fees, customs duties or other costs incurred as a result of shipping to a third country, including in the case of defective goods. We will cover the return shipping costs, but not any fees incurred upon import.

You shall only be liable for any diminished value of the goods if this diminished value is attributable to handling of the goods that was not necessary to examine their nature, characteristics and functioning.

Notice regarding wristwatches:

Please ensure that you return the respective product unused and in new condition, as otherwise we may not be able to accept it without further ado. This means, among other things, that the watch has not been activated and shows no signs of use in the form of creases or scratches on the case or strap. The watch must also not be opened under any circumstances, as this will otherwise void the warranty.

Exclusions or grounds for expiry

The right of withdrawal does not exist for contracts

• for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs,
• for the supply of goods that may spoil quickly or whose expiration date would quickly be exceeded,
• for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control, or
• for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

• for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery,
• for the supply of goods that, after delivery, have been inseparably mixed with other goods due to their nature, or
• for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Model withdrawal form

If you wish to withdraw from the contract, please complete the following form and send it to:

Viking Logistics GmbH / Timber&John
Krugbäckerstraße 15
Returns Center
56424 Mogendorf

Email: info@timber-john.com

To the withdrawal form