Right of cancellation for consumers

Consumer is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity.

Cancellation policy

You have the right to revoke this contract within a month without giving reasons. ((Currently extended right of return by 15.01.2025.)

The cancellation period is a month from the day,

• at which you or a third party named, who is not the carrier who have taken or have taken possession of goods, provided that you have ordered one or more goods as part of a uniform order and are delivered uniformly, it is delivered uniformly
• on which you or a third party named, who is not the carrier, have taken or have taken possession of the last goods, provided that you have ordered several goods as part of a uniform order and are delivered separately or
• on which you or a third party named, who is not the carrier, have or has taken possession of the last partial program or the last piece, provided you have ordered a goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, contact us:

Timber & John GmbH
Kieselstr. 6
D-51371 Leverkusen

E-mail: info@timber-john.com

Return address:
Viking Logistics GmbH / Timber & John
Krugbäckerstrasse 15
Entry Tor B
56424 Mogendorf

By means of a clear explanation (e.g. a letter sent by post, fax or email), you must inform us about your decision to cancel the contract. You can use the attached sample cancellation form for this, but this is not prescribed.

You can also use the sample cancellation form or another clear explanation on our website www.timber-john.com Fill out and transmit electronically. If you use this option, we will send you a confirmation of the receipt of the cancellation immediately (e.g. by email).

To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

Consequences of the revocation

If you revoke the contract, we have to pay you all payments we received from you immediately and at the latest within fourteen days from the day on which the notification of your revocation has received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed. Under no circumstances will you be charged for fees for this repayment.

We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the revocation of this contract, to send or hand over to us. The deadline is preserved if you send the goods before the deadline of fourteen days.

They bear the immediate costs of returning the goods.

We cover the shipping costs within Germany for defective goods and deliveries. Please contact us so that we can send you a return label. Subsequent costs are not covered.

We cover no costs for possible fees, tariffs or other costs incurred by shipping to a third country, even in the case of defective goods. We take over the return expenses, but not the fees created in import.

You only have to pay for any loss of value of the goods if it is due to a handling of the nature, properties and functionality of the goods that are not necessary.

Note on wristwatches:

Please make sure that you send the respective goods back unused and back in the new condition, otherwise we cannot easily withdraw it. Among other things, this means that the watch has not been activated and that there are no signs of wear in the form of kinks or scratches on the housing or bracelet. The clock must also be opened under no circumstances, otherwise the warranty expires.

Exclusion or expansion reasons

The right of withdrawal does not exist for contracts

• To deliver goods that are not prefabricated and for the production of which an individual selection or determination of the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
• To deliver goods that can quickly spoil or whose expiry date would be exceeded quickly,
• for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations on the market on which the entrepreneur has no influence or
• for the delivery of newspapers, magazines or illustrated with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
• To deliver goods if they have been inseparable from other goods after the delivery due to their nature or
• To deliver sound or video recordings or computer software in a sealed pack when the seal was removed after delivery.

Sample cancellation form

If you want to revoke the contract, please fill out the following form and send it to:

Viking Logistics GmbH / Timber & John
Krugbäckerstrasse 15
Entry Tor B
56424 Mogendorf

E-mail: info@timber-john.com

To the cancellation form